Welcome to the official Rules page for The Pokies 114. This document sets out the rules that govern your use of our platform, your account, deposits and withdrawals, promotions and the standards of conduct expected of every player. We have tested our processes, reviewed real-world case examples and written these rules to be transparent, enforceable and fair. Our results show that clear rules reduce disputes and improve player safety — which is why we publish them in full.
1. The operator behind The Pokies 114 is registered under the corporate data on file with the operator, and the platform has been active since 2021. The operator maintains compliance statements and licensing information as applicable. We verify publicly available regulatory references during audits and provide information on request.
2. These Rules apply to your use of The Pokies 114 gaming platform on all internet-enabled devices including mobile, desktop and tablet.
3. These Rules are a legal agreement between you ("the player") and us ("the operator"). By registering an account and using our services you agree to be bound by the terms contained herein.
4. You must read these Rules in full before using The Pokies 114. If you do not accept any provision you must stop using the platform immediately.
5. We reserve the right to update these Rules. Updates may be required for regulatory compliance, security improvements, product changes or to enhance customer service. When changes are material we will notify registered players by the contact methods on file.
1. Eligibility: You may use our platform only if you meet the legal gambling age in your place of residence and are located in a jurisdiction where online gambling is permitted. Determining whether online gaming is lawful where you live is your responsibility.
2. Identity and Age Verification: We may request identification documents at any time. If you cannot provide satisfactory proof of identity or age we will restrict or close your account and refuse withdrawals pending verification. Our verification checks are part of our commitment to secure and lawful operations.
3. Single Account and Honest Information: Every player is permitted one account unless the operator explicitly authorises otherwise. Accounts must be registered in your legal name, with accurate personal details. Providing false information may result in suspension, forfeiture of funds and account closure.
4. Account Use: You must use your account personally and not on behalf of a third party. Accounts used for commercial or professional gambling activity, syndicates or collusion will be acted upon.
5. Duplicate Accounts and Collusion: Creating multiple accounts to exploit promotions or to evade restrictions is prohibited. Using bots, automated tools or colluding with others to manipulate outcomes is strictly forbidden. Where we identify such behaviour, winnings will be voided and accounts suspended pending investigation.
6. Responsible Gambling: Gambling should be entertainment. If you feel your gambling is becoming a problem, contact our support team for self-exclusion options, deposit limits and cooling-off periods. We can help with tools to reduce harm and direct you to professional support services when needed.
1. Registration: To open an account with The Pokies 114 you will provide name, date of birth, address, email and phone number. You agree these details are correct and we may request supporting documentation to confirm.
2. Account Changes: You may update contact details in your profile or through customer support. Some changes may require additional verification.
3. Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorised access. We will assist with account recovery once identity is verified.
1. Payment Methods: We accept a range of payment methods listed in our Payments section. When you initiate a deposit, funds are credited to your account after confirmation from the payment provider.
2. Deposit Limits: Deposits must not exceed limits stated in the Payments section for each method. If you attempt to deposit above allowed thresholds, the transaction may be declined or reversed.
3. Source of Funds: You must use payment instruments in your name. If you need to use a third-party payment option for genuine reasons, you must disclose and obtain prior approval from our support team.
4. Proof of Transaction: Occasionally we will ask for documentation to verify transactions. Failure to provide requested documents may lead to account restrictions and withheld withdrawals.
1. Processing Time: We aim to process withdrawal requests promptly. Our internal processing times vary by method and verification status. Based on our tests and support data, standard internal processing is usually completed within 24-72 hours for verified accounts; external banking times depend on the payment provider.
2. Wagering Before Withdrawal: In line with anti-money laundering and responsible gaming policies, you must wager deposited funds as follows before making a withdrawal: 1x for PayID, 3x for Credit Card deposits, unless otherwise stated in specific promotion terms. We recommend checking your personal transaction history to confirm requirements.
3. Withdrawal Fees: The Pokies 114 does not charge withdrawal fees. Your bank or payment provider may apply fees or intermediary charges; these are outside our control.
4. Returns and Failed Payments: If a withdrawal is rejected by your financial institution and funds return to us, we will contact you and assist in arranging an alternative method. If identity proof is pending we may delay processing until verification completes.
5. No Interest Policy: Accounts on The Pokies 114 do not accrue interest and are not a substitute for a bank account. We do not offer currency conversion beyond payment provider services.
1. Bonus Eligibility: Promotions and bonuses are governed by specific terms. Only players who meet eligibility criteria listed in a promotion’s terms may participate.
2. Game Restrictions: Certain promotions apply only to specific games or game types. Playing excluded games while a promotion is active can lead to voided bonus funds and cancelled winnings.
3. Wagering Requirements: Promotional offers will declare wagering requirements and eligible games. You must meet these conditions to withdraw bonus winnings. We publish clear tables showing how each promotion is calculated.
4. Prohibited Bonus Strategies: Using strategies designed solely to meet wagering requirements (including matched play, hedging, systematic hedging between games, or stake-splitting across multiple accounts) is forbidden when such strategies are intended to profit from bonus terms. Where we have sufficient grounds to believe bonus conditions were abused, we will cancel bonus winnings and may suspend or close the account.
5. Multiple Accounts and Bonus Claims: Claiming a bonus using multiple accounts, false information, or payment card numbers used across accounts to circumvent restrictions will result in forfeiture of bonus funds and loss of winnings.
1. Fair Play: Our games use certified random number generation and audited game logic. In the event of a documented game malfunction, we reserve the right to void the affected round(s) and restore accounts to their state prior to the malfunction where technically feasible.
2. Exploits and Errors: If you identify an error or exploit, you must refrain from taking advantage of it and notify support immediately. Exploiting a malfunction may result in the voiding of winnings and further action.
3. Investigations: We will investigate any reported or detected malfunction. Recovery of funds or restoration of game state may require time and liaison with third-party game providers. Our decisions after investigation are final and binding.
1. Grounds for Action: We may suspend, limit, close or terminate accounts and withhold funds where we have reasonable grounds to suspect breach of these Rules, fraud, money laundering, bonus abuse, collusion or other misconduct.
2. Evidence and Appeals: Where an account is suspended, we will notify you and outline the steps required to resolve the issue. You may contest a decision by submitting supporting documentation to our review team. Our review process is documented and we respond within a reasonable timeframe.
3. Criminal Conduct: Where illegal conduct is suspected we may report activity to law enforcement and cooperate fully with authorities. We reserve the right to seek legal remedies where criminal offences are involved.
1. Customer Service: If you have questions or disputes you should contact our support team. We maintain records of all communications and will investigate complaints promptly.
2. Escalation: If you are not satisfied with the initial response you may escalate the issue to our internal dispute resolution team. We strive to provide a final response within a set timeframe and will inform you of applicable external dispute resolution options if relevant.
3. Evidence: When filing disputes provide as much information as possible. Screenshots, transaction IDs and timestamps help us complete investigations faster. Our test experience shows clear evidence increases resolution speed.
1. Personal Data: We collect and process personal data necessary to provide our services, comply with legal obligations and protect our operations. This includes identity verification, transaction monitoring and communications.
2. Data Security: We use industry-standard security measures to protect your personal information. Access to sensitive data is limited to authorised personnel and our processors who are contractually bound to protect the data.
3. Data Retention: We retain account and transaction data for periods required by law and for the legitimate purpose of preventing misuse. If you request account closure we will retain records as required for compliance and dispute resolution.
1. Compliance: The Pokies 114 operates AML and counter-fraud measures which include monitoring, transaction reporting and identity verification. These controls are in place to protect players and to prevent criminal misuse of the service.
2. Withdrawals and Verification: Withdrawals may be delayed pending verification. We will request documentation where required by law or internal risk profiles. We appreciate players cooperating quickly to reduce processing time.
1. Governing Law: These Rules are governed by the laws and regulatory framework applicable to the operator’s licensing jurisdiction and may also be influenced by the law of your place of residence. Where conflicts arise between consumer protection laws and these Rules, applicable consumer protection law prevails.
2. Regulatory Oversight: The operator maintains published licensing and regulatory information. Players may consult regulatory bodies where relevant for independent guidance.
| Topic | Key Rules & Notes |
|---|---|
| Age & Eligibility | Players must be of legal gambling age in their jurisdiction. Proof may be requested. |
| Account | One account per person unless authorised. Personal details must be accurate. |
| Deposits | Use payment methods in your name. Deposits must not exceed stated limits. |
| Withdrawals | Internal processing typically 24-72 hours for verified accounts; external bank times vary. Wagering rules apply: 1x PayID, 3x Credit Card. |
| Bonuses | Promotions have specific T&Cs. Bonus abuse results in voided winnings and account action. |
| Suspension | Accounts may be suspended for suspected fraud, collusion, money laundering or terms breach. |
1. Evidence-Based Decisions: Our enforcement decisions are based on transaction logs, game round histories and available communications. We retain records that allow forensic review and cooperate with external auditors when requested.
2. Fair Review Process: If we take action against an account we provide reasons and an opportunity for you to provide evidence. We aim to resolve disputes fairly and within a reasonable timeframe.
3. Finality: Where an investigation establishes a breach of these Rules, our remediation options include voiding winnings, reversing transactions, suspending or closing accounts and seeking legal remedies.
1. Support Channels: For account queries, verification, withdrawals or disputes contact our support team using the official channels published in your account. Include relevant transaction IDs and times to speed up assistance.
2. Escalation Path: If initial support cannot resolve your issue, request escalation to the dispute resolution team. We log escalations and provide a timeframe for resolution.
1. Interpretation: Headings are for convenience and do not affect interpretation of these Rules. If any provision is found invalid or unenforceable, remaining provisions continue in full force.
2. Acceptance: By continuing to use The Pokies 114 you acknowledge you have read, understood and accepted these Rules and any updates posted from time to time.
We tested our systems to ensure transparency and fairness. Our results show that when players follow these Rules, disputes are rare and gameplay is secure. If you have questions about any clause here, please contact support for clarification before you play. Thank you for choosing The Pokies 114 — play responsibly.
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